What will it do? -This workshop helps people to communicate more effectively. Communication is often reported as the biggest problem in many companies. Some people believe that since they have intended to say one thing, then everyone else has understood what they have meant. This workshop will help people be clearer in what they say, listen to people, understand different types of people and understand non-verbal communication. This workshop covers:-

• The communication process
• How to overcome communication barriers
• Mindsets and perceptions
• Active listening
• Being assertive without being aggressive
• Making a good first impression
• How to build and repair trust
• Communicating with difficult people
• Understand when to use (and not to use) phone, email and other types of communication
• Social media and work
• Understanding non-verbal communication
• Detecting lying
• Reading facial responses
• Understanding emotional reactions
• Managing your and others emotions

Who is this for? - This workshop is for people who understand the importance of communication and want to build the working relationships of their teams. It is particularly helpful for organisations that deal with a diversity of types of people. It is also of help to growing organisations or those who have a changing group of staff or stakeholders.

Pre-workshop work - It would be helpful for the participants to record their communication difficulties with other staff, customers and other stakeholders in the two weeks in the lead up to the workshop. We can then use the common problems as workshop examples.

Participant’s real work scenarios in every section of every workshop - Each section of every workshop brings the participant’s actual work scenarios into the training room and participants decide on the changes they will implement from their learning before they leave the workshop.

Workshops utilise a variety of learning approaches - Participants not only receive highly relevant material with engaging presenters, but we also use video, discussions, role plays, training games, assessments and team exercises to unsure that participants are engaged and learning throughout the whole day.

What other workshop works well with this one? - Organisational Communication

Workshop cost
-1 day version: $2400 (Includes manuals for up to 12 people, plus $30 per person over 12 people)
-1/2 day version: $1600 (Includes handouts for up to 20 people, plus $20 per person over 20 people)
-90 minute express version: $1200 (Includes handouts for up to 20 people, plus $20 per person over 20 people)

* For the 90 minute express version and the 1/2 day version, you can choose the aspects to cover
**There may be additional travel and accommodation costs, depending on workshop location.

Building leadership styles
Career development
Change management
Changing organisational culture
Creating and casting vision
Coaching people
Developing performance
Developing leadership attributes
Developing thinking skills
Effective communication
Emotional intelligence
Excellent customer service
Facilitating innovation
Increasing your influence
Lifting workgroup climate
Managing a team
Motivating people
Organisational communication
Personality styles
Project management
Public speaking
Strategic planning
Stress management
Talent management
Team development
Time management

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