What will it do? -This workshop will help your staff interact better with customers. It will help them to see the importance of your customers. It will help them to listen, talk to, understand, serve and sell to customers. It will also help them to represent your organisation in a professional manner. The workshop includes:-

• Seeing the customer as the most important person in your business
• Good and bad customer service
• Understanding what your customers want
• Customer satisfaction versus customer loyalty
• Attitudes for good customer service
• Skills for good customer service
• Up-selling can be good customer service
• Capturing sales and the next sale
• Communication skills for customers
• Telephone skills for customers
• Handling complaints
• Dealing with difficult customers
• Creating a positive company image
• Creating and maintaining a good impression
• Setting standards for service
• Engaging customers
• Planning good customer service
• The 80/20 rule for customers

Who is this for? - This workshop is for any company who want to lift their customer service. Most people realise the importance of good customer service, however, most customers who leave your business do so because of poor service. Good customer service not only is good for the organisation but also lifts job satisfaction.

Pre-workshop work - Although there is no specific pre-work for this workshop, it would be helpful for participants to record the nature of customer complaints for a week or two preceding the workshop. The common complaints can then form part of the practical sessions for the workshop.

Participant’s real work scenarios in every section of every workshop - Each section of every workshop brings the participant’s actual work scenarios into the training room and participants decide on the changes they will implement from their learning before they leave the workshop.

Workshops utilise a variety of learning approaches - Participants not only receive highly relevant material with engaging presenters, but we also use video, discussions, role plays, training games, assessments and team exercises to unsure that participants are engaged and learning throughout the whole day.

What other workshop works well with this one? - Career Development

Workshop cost
-1 day version: $2400 (Includes manuals for up to 12 people, plus $30 per person over 12 people)
-1/2 day version: $1600 (Includes handouts for up to 20 people, plus $20 per person over 20 people)
-90 minute express version: $1200 (Includes handouts for up to 20 people, plus $20 per person over 20 people)

* For the 90 minute express version and the 1/2 day version, you can choose the aspects to cover
**There may be additional travel and accommodation costs, depending on workshop location.

Building leadership styles
Career development
Change management
Changing organisational culture
Creating and casting vision
Coaching people
Developing performance
Developing leadership attributes
Developing thinking skills
Effective communication
Emotional intelligence
Excellent customer service
Facilitating innovation
Increasing your influence
Lifting workgroup climate
Managing a team
Motivating people
Organisational communication
Personality styles
Project management
Public speaking
Strategic planning
Stress management
Talent management
Team development
Time management

Personal Effectiveness Program

Management Essentials Program

Advanced Management Program