excellent customer service

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What will it do? -This workshop will help your staff interact better with customers. It will help them to see the importance of your customers. It will help them to listen, talk to, understand, serve and sell to customers. It will also help them to represent your organisation in a professional manner. The workshop includes:

• Seeing the customer as the most important person in your business
• Good and bad customer service
• Understanding what your customers want
• Customer satisfaction versus customer loyalty
• Attitudes for good customer service
• Skills for good customer service
• Up-selling can be good customer service
• Capturing sales and the next sale
• Communication skills for customers
• Telephone skills for customers
• Handling complaints
• Dealing with difficult customers
• Creating a positive company image
• Creating and maintaining a good impression
• Setting standards for service
• Engaging customers
• Planning good customer service
• The 80/20 rule for customers

Who is this for? - This workshop is for any company who want to lift their customer service. Most people realise the importance of good customer service, however, most customers who leave your business do so because of poor service. Good customer service not only is good for the organisation but also lifts job satisfaction.

Pre-workshop work - It would be helpful for participants to record the nature of customer complaints for a week or two preceding the workshop. The common complaints can then form part of the practical sessions for the workshop.

What other workshop works well with this one? - Career Development

(Preview this workshop on Prezi.com)